Aloha all, 

We are currently experiencing an issue with the owner’s website “Maintenance Request – Villa” eForm (aka Work Orders). Despite receiving a “SUCCESS!!” notification upon submitting work orders, users are reporting that work orders are not getting to the intended parties. 

As we work to come up with a permanent solution, please EMAIL your work orders to the following distribution list: [email protected]. Please include all of the following information in your emailed work order:

  1. Tower & Unit Number for Maintenance
  2. Your Best Phone (w Area Code)
  3. Detailed Description
  4. Permission to Enter Villa (YES or NO). Please note, AOAO staff will only conduct AOAO business with AOAO affiliates unless there is an emergency and will do their best to accommodate the date requested between the hours of 8 AM to 4 PM. **Scheduling work with in-house guests will be the responsibility of the renting party (i.e. owner direct, rental agent, or owner agent).
  5. Attach an Image if applicable

Thank you for your patience and understanding as we work to resolve the issue.

Mahalo, 

BVKO Management Team