COVID-19 Guidelines


Please note, if you plan to come to Hawaii, it is imperative to know:

  1. All trans-pacific travelers are subject to the mandatory 10-day quarantine unless they have an exemption or a negative COVID-19 NAAT (Nucleic Acid Amplification Test) test result from a State of Hawaii “trusted partner”. Please read through the State’s Safe Travels Program before booking a trip.
  2. The official quarantine exemption timeline begins the moment your Safe Travels QR code is scanned at the airport. If your results have not come back yet, you must quarantine until they are uploaded and approved by the State of Hawaii. Starting November 24, 2020, the State of Hawaii will require all travelers to upload their negative test results before boarding their fight to Hawaii.
  3. While you are in quarantine, you must remain in your villa. You may use your villa’s personal lanai (balcony). Meals and other necessities must be ordered and delivered to your villa (please make arrangements with your Rental Agent or greeter). You may leave your room only in the event of an emergency or to seek emergency medical attention.
  4. Travelers that are subject to quarantine are not allowed to rent a car or use public transportation. Please utilize private transportation to your accommodations where you will be quarantining. Quarantine travelers must go straight to place of quarantine from the airport, with no detours.
  5. Military – In order to qualify for a COVID-19 exemption to the quarantine, military on active duty must submit their military-issued travel order upon deplaning in Hawaii at the time of screening.
Check-In Information

Please note the following as ACCEPTABLE PROOF OF QUARANTINE EXEMPTION when checking in at Beach Villas at Ko Olina.

  1. QR Code from Safe Travels APP stating they are exempt.
  2. Email from [email protected] stating they are exempt.
When a guest checks-in, we need to see one of two things:
  1. QR Code from Safe Travels APP
    • Travelers with a quarantine exemption thru the pre-travel testing program should show their status of the SafeTravels app on their mobile device. It would look like this.
    • Military travelers on official business and some federal employees traveling on their credentials will not have an exemption email, but should be shown as exempt in Safe Travels app.
  2. Email from [email protected]
    • Critical infrastructure workers with a partial quarantine exemption will have an email from this account, [email protected]
    • The State’s COVID Exemption Task Force also issue a variety of other exemptions via email, and any travelers with an exemption issued from this account should have an email.
Please visit for details on how to become exempt from quarantine.
Information obtained from a direct telephone conversation with the City & County of Honolulu Emergency Order Information Hotline, (808) 768-2489, states the following options available to guest should they arrive on island without proper proof:
  1. Wait out quarantine in their unit.
  2. Return to their point of origin.

NOTE: taking a new test is not possible while in quarantine.

Should you have any questions regarding the Order and how it may affect your incoming guest please contact the City & County of Honolulu Emergency Order Information Hotline, (808) 768-2489.

Violations will be up to $5,000, up to one year in jail, or both. Health and safety is everyone’s main concern at this challenging time in our lives.

Facility Information

In conjunction with Mayor Caldwell’s current Emergency Order and our continuing commitment to public health, the following is effective immediately at Beach Villas:

    State Mandate: all persons in the State shall wear a face covering over their nose and mouth when in public except while swimming.
    Note limits on Common Area, and Recreational Facility Use: Except to the extent otherwise required by law (including, but not limited to the Federal Fair Housing Act, and any amendments thereto), the use of the Project facilities, Common Areas, and Recreational Facilities is restricted to no more than a total of eight (8) persons from any three-bedroom Apartment, nor more than a total of six (6) persons from any two-bedroom Apartment shall be permitted to use and/or be present on the Common Areas and/or Recreational Facilities at any time, except such limits shall not include infants less than two (2) years of age in the total number of persons permitted to use and/or be present on the Common Areas and/or Recreational Facilities at any time.
    Only registered paying rental guests, Owners, and Owners registered guests are allowed in common areas such as pool & spa areas, BBQ areas, and Fitness Center, or in private Villas, social distancing to be observed. Any registered paying rental guest or Owner or Owner’s guest must wear a non-medical face-covering in common areas at all times.
    If there are residents violating ANY applicable Emergency Orders issued by the Governor or Mayor, our staff is authorized to first issue a written warning, and if the violation of the Emergency Order continues, the violator(s) will be reported to law enforcement and / or the State of Hawaii DOH, who generally respond very promptly to reported violations.

Services and Amenities Provided with Social Distancing:

  1. Makai Hale beach bar
  2. Ko Olina Activities
  3. Koi Feedings
  4. Island Activities (limited re-openings)
  5. Lap Pool
    • Hours of operation: 6 AM – 9 PM
    • First priority is lap swimming.
    • No water play or loud voices in this quiet pool.
    • A basket with disinfecting solution and wipes are provided on tables.
    • Aloha Ambassadors patrolling hourly logging users and gently enforcing COVID protocols if needed which
      include Social Distancing, identifying any violators of the Quarantine Order, etc.
  6. Lagoon Pool Amenities (Limited Use Only): pool, BBQ grills, and spas
    • Hours of operation: 8 am – 9 pm
    • Spas: marked off with arrows indicating 6 ft spacing. No more than 5 person maximum per spa.
    • BBQ Grill:
      1. 11:00 AM to 9:00 PM,
      2. One grill only per station for social distancing.
      3. A basket with disinfecting solution and wipes are provided.
      4. Please log your use of the grill and time.
        **Practice Social Distancing. Additional COVID security protocols include monitoring of
        pools and spas for possible quarantine guests and verifying only registered guests and owners
        in the recreation areas.
    • A basket of disinfecting solution and wipes are provided on tables.
    • Aloha Ambassadors patrolling hourly logging users and gently enforcing COVID protocols if needed which
      include Social Distancing, identifying any violators of the Quarantine Order, etc.
    • Hours: 6:00 AM to 9:00 PM
    • Registered residents only, no guests, by reservation only. Reservations made at Front Desk in 50-minute intervals
    • Reservations taken one day in advance at the Front Desk
    • Register at Front Desk to get the key to the Fitness Center
    • 50 minutes to work out, then 10 minutes for our cleaners to disinfectant
    • Maximum Fitness Center occupancy: 10 persons (due to social distancing requirements)
    • Residents should sanitize equipment handles, free weight handles, areas touched after use
    • Sauna and steam room use permitted
    • Wash hands for 20 secs before leaving.
    • Please remember to return Fitness Center Key to Front Desk
    • Cleaners deep clean and disinfect upon closing
    • Registered residents only – no guests
    • Social Distancing strictly observed.
    • Use face coverings if maintaining a physical distance of six (6) feet from persons who are not members of the same household or living unit is not feasible.
    • Guest Services and Security
  9. Maintenance, Common Area Cleaning, Landscaping
  10. Management Support and Oversight and Owner Services

We apologize for the inconvenience these restrictions may pose and appreciate your understanding as we work together to keep each other safe and well. We look forward to seeing you at the Beach Villas at Ko Olina in the near future. Mahalo!

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